Privacy policy

PRIVACY POLICY

Last updated: April 1, 2026

Pawserved operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience. Pawserved is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.

What Personal Information We Collect

Depending on how you interact with Pawserved, we may collect the following categories of personal information:

  • Contact details including your name, shipping address, billing address, phone number and email address
  • Financial information including payment card details, transaction information and payment confirmation
  • Account information including your username, password, security questions and preferences
  • Transaction information including items you view, add to cart, purchase, return or exchange
  • Communications you send us including customer support enquiries and messages
  • Device information including your IP address, browser type and unique device identifiers
  • Usage information including how and when you interact with our website and services

Where We Collect Your Information From

We may collect your personal information from the following sources:

  • Directly from you when you create an account, make a purchase, or communicate with us
  • Automatically through our website via cookies and similar tracking technologies
  • From our service providers who process information on our behalf
  • From our partners or other third parties in connection with the services we provide

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To process and fulfil your orders, including payment processing, shipping and handling returns or exchanges
  • To create and manage your account and remember your preferences
  • To send you order confirmations, shipping updates and account notifications
  • To personalise and improve your shopping experience
  • To send marketing and promotional communications by email, where you have opted in
  • To show you relevant advertisements on our website and other platforms
  • To detect, investigate and prevent fraudulent or illegal activity and keep our platform secure
  • To provide customer support and respond to your enquiries
  • To comply with applicable laws and legal obligations

How We Share Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • With Shopify and other service providers who perform services on our behalf such as payment processing, data analytics, cloud storage and order fulfilment
  • With business and marketing partners to deliver personalised advertising based on your activity
  • When you consent to or direct us to share information with third parties, such as through social media integrations
  • Within our corporate group or affiliates
  • In connection with a business transaction such as a merger or acquisition
  • To comply with legal obligations, respond to lawful requests from authorities, or enforce our terms and policies

Our Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of our services. Information you submit may be transmitted to and shared with Shopify as well as third parties who may be located in other countries. To learn more about how Shopify handles your personal information and to exercise any rights related to Shopify's processing of your data, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Websites

Our website may contain links to third party websites or platforms. We are not responsible for the privacy practices, security or content of those sites. We encourage you to review the privacy policies of any third party sites you visit. Our inclusion of a link does not imply endorsement of that site or its operators.

Children's Privacy

Our services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us at pawserved@outlook.com and we will delete it promptly.

Security & Retention of Your Information

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend you avoid sending sensitive information through unsecured channels.

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to request deletion of your personal information
  • Right to request correction of inaccurate information
  • Right to data portability — to receive a copy of your information or have it transferred to a third party
  • Right to opt out of marketing communications at any time by clicking the unsubscribe link in any of our emails

To exercise any of these rights, please contact us at pawserved@outlook.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. We will respond in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us at pawserved@outlook.com. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than where you reside. Where we transfer personal information outside of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent, unless the destination country has been deemed to provide an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post any updated version on this page and update the "Last updated" date accordingly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at pawserved@outlook.com and we will get back to you within 2 business days.